Why do follow-up?
"Many top doTERRA® leaders have said that doing follow-up is one of the simplest things you can do to help your business succeed. Yet, it’s also an easy task to let slide when you feel like you’re too busy. There are more than a few reasons why follow-up is so important, especially for the entrepreneur, the prime reason being that no one is perfect at remembering everything. People forget. As well as your class went last Wednesday, excitement fades and people will sometimes leave their oils to sit unused in a closet. Following up will help people truly incorporate the essential oils into their lives.
You also have to keep in mind that follow-up isn’t just about getting people to sign up. doTERRA is based around sharing the oils, and follow-up is just an extension of that first share with someone. Offer them more information once you find out if they have trued the oils. Make the call short but valuable for the other person. Build a relationship with them and figure out what they need.
Most people fear follow-up because they don’t want to seem pushy. But, if done in the right way, a follow-up can show that you truly care about their experience. Here are some handy tips to remember when you make that call or meet with that person:
- Tell the person you share with that you will follow up with them later to see how their experience went. If they’re expecting to hear from you, it won’t be a surprise or an inconvenience when you call.
- Don’t ask yes or no questions. These types of questions tend to stop a conversation in its tracks and keep you from learning more about what the person actually needs. If it helps you, come up with some open-ended questions before the call and listen as the conversation opens up. If one question doesn’t seem to work, try a different one. (E.g. “How has using __ oil helped your family? What concerns do you have about __?)
- You don’t have to follow up with everyone all at once. Do what you can, a phone call here and a phone call there. Keeping these types of phone calls separate also helps you stay fresh and focus on the specific person you need to talk to instead of just focusing on getting the job done.
- Keep in mind that the phone is only one way to follow up. Yes, its probably the easiest way every time, but if you’re following up with anyone close by, just go over and talk to them. Some people will prefer texts over calls; make sure that you ask how they would like to be contacted when you tell them you will follow up.
- Keep track of your contacts and write down the date of when you first shared with them and when you followed up with them. This will help you make sure you follow up with people in a timely manner, and will help you know when would be a good time to follow up with them again if necessary."